Wednesday, January 29, 2014


If your business is taking social media seriously, you will have noticed that social media is gradually getting harder to succeed at.  This is a natural progression of the channel, and the changes made by the platforms are largely to be expected.  Take Facebook for instance.  They have little choice but to reduce NewsFeed reach algorithmically for certain types of posts as there is only limited space, and the volume of content being produced by users and pages is constantly growing.
With this in mind, the need to get ahead of your competitors and leverage every impression your content receives is key.  To do this, we recommend analyzing your competitors’ efforts and comparing key performance metrics to your own.  By understanding their performance in detail, you can optimize your plans for success.
The first step is to decide who you’re classing as your competitors – this may not be as obvious as you think.  With social media platforms, your competitors should be classed as any of the following (with the more you can track the better):
  • Your direct, traditional competitors
  • Those competing for the attention of a similar audience to you, even if in a different sector
  • Businesses with a similar content strategy, albeit for a different audience
Valuable insights can be gained from all three categories, although naturally you want to beat your traditional competitors the most!  Those that are competing for the attention of the same audience as you are also very important, so ensure you track at least one of these.
Once you’re happy with your competitor set, it’s time to start pulling out some data.  The key data we’re after here varies by channel, with Facebook & Twitter currently holding the best competitive data.

Facebook Data

On Facebook the first metric to track is the ultimate vanity metric, but tracking the size of your Facebook page over time versus competitors allows you to see growth rates.  This may be influenced by advertising and offline campaigns, but is worth monitoring as a judge of overall performance.  You can measure your page size growth easily in Facebook Insights, but to measure others comparatively you will need to use a paid analytics tool.
Beyond page size, the data available on Facebook on competitors starts to become more interesting.  The key metrics to analyze in terms of your competitors is engagement rate, broken down by a variety of factors.  For instance, comparing engagement rates by days, time of post, by content type and content topic allows you to really start learning.  Some of this data can be pulled from Facebook Insights, whereas some needs to come from paid analytics tools.
There are a number of paid tools available on top of Facebook Insights to help you extract all of the data you need.  Use tools like Socialbakers, & Optimal Social, as well as proprietary data mining tools to get this data out in an efficient way.
Examples of the kinds of data you can see, and how to present it to gain the best insight are below:
Graph 1
As you can see from these graphs, comparing the volume of posts on a topic and the average engagement of these posts gives you an indication of strong and poor performance.  By doing this for your page and your competitors pages you can get strong indications of where to amend your content in the future.

Twitter Data

On Twitter, you need to keep a track of your competitors overall following, their daily mentions, and their Tweet engagement rate.  Twitter’s analytics platform is still fairly new, and doesn’t give much to compare to competitors as of yet, but there are plenty of free and paid Twitter tools to help you out, such as TopsyTwitonomy, and Twitalyzer.
Graph 2
Tracking daily mentions, following and average engagement rate at a top line level allows you to analyze on which days you are performing better or worse than your competitors.  This allows you to step back and see what content was posted on those days by you and your competitors, to see how you did well, or where you can improve based on what your competitors activity was.
The same can be said for any other social media platform where any public data is available.  Generally speaking the other social media platforms are not as developed analytically, but if you are prepared to put in a little manual effort to calculate your engagement rates and that of competitors then you can follow the above techniques to compare engagement rates by various factors across different companies.

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